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FAQ

Q: Does Bindle ship overseas?

A: We're very happy to send orders internationally. However, due to the perishable and fragile nature of some of our gifts we'll need you to send us an email so that we can make sure we can get safely to its destination and quote you with a shipping rate.

Q: Will i need to sign for the delivery of my product?

A: Orders do not require a signature on receipt. If you are not home to receive your package then you need to pick it up from your nearest post office. 

You (the purchaser) will receive an Australia Post tracking advice number, please use this number to track your parcels movements via the Australia Post website http://auspost.com.au/track/.

If the recipient is not at home to receive the package then it will need to be collected from your nearest Australia post office.

Q: When can i expect the order to be delivered?

A: When standard post is selected and where the order is to be delivered to an Australian address, Bindle will:

– Use reasonable endeavours to deliver the order within four working days (Monday – Friday,  excluding official public holidays) from the date the order was submitted by you; and

– Send the order by Australia Post 

A: When express post is selected and where the order is to be delivered to an Australian address, Bindle will:

- If order is placed before 2pm we guarantee next business day delivery if address falls within the Australia Post Express Post network

*Next business day delivery to remote areas and roadside delivery addresses is not guaranteed. For complete network details: http://auspost.com.au/parcels-mail/delivery-areas.html

A: When 'Same Day Melbourne Metro' service is selected and where the order is to be delivered within the Melbourne Metro Zones, If order is placed before 2pm we guarantee your Bindle will be delivered the same day to Metropolitan Melbourne Suburbs within 20km radius of Melbourne CBD 

Q: Is there a limit to the amount of items I can order?

A: You are welcome to purchase up to five items of the same product per order.

If you wish to place a large order, please contact us via the ‘Corporate’ page.

Q: What should I do if the order has been damaged in transit?

A: If an item has been damaged in transit, Bindle will provide you with a full refund or exchange. Please submit an enquiry form or email info@bindle.com.au with an image of the breakage so that we may ascertain the details of your order.

Q: Will my order be gift-wrapped?

A: All Bindle purchases offer complimentary gift wrapping in our stunning signature gift-box and wrapping paper.

Q: What are Bindle’s Shipping Rates?

A: Shipping fee:

For all orders delivered to an Australian address:

We guarantee your Bindle gift will be sent same business day when ordered before 2pm. Bindle offers the following shipping options:

Standard: $10.00 (via Australia Post) - between 1- 5 business days for the Bindle to arrive.

Express Post: $16.95 (via Australia Post) – aims to deliver on the next business day.

'On Demand' (METRO MELBOURNE ONLY): $20 (via Courier) - If order is placed before 2pm we guarantee your Bindle will be delivered the same day to Metropolitan Melbourne Suburbs within 20km radius of Melbourne CBD

Free Postage where the online order subtotal is $300 or greater

Please note: Orders returned to Bindle due to incorrect address or failure to contact courier after delivery attempt, will incur a re-shipping and re-delivery fee.

Q: Do you post Internationally?

A: We're very happy to send orders internationally. However, due to the perishable and fragile nature of some of our gifts we'll need you to send us an email so that we can make sure we can get safely to its destination and quote you with a shipping rate.

Q: Can I tailor make my own Bindle with a selection of products?

A: Yes, in most cases we are more than happy to assist. Please contact us via email info@bindle.com.au and we can provide you with advice and a quote.