FAQs

Please contact our customer service team on info@bindle.com.au or via phone on (03) 8790 7707 if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best to amend or cancel any order as long as it has not been already processed.

We accept, Visa, Mastercard, AMEX, and Paypal.

The security of our customers' personal and credit card information is paramount to Bindle.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information.

We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners.

Order placed before 12pm will be dispatched on the same day. Please refer to our shipping page for details on delivery time frames.

Please contact us on info@bindle.com.au for any further queries about your order.

In the event no one is home and there is a safe place to leave the gift, the courier or postman has the Authority to Leave (ATL). If not, the postman will leave a card for the recipient to pick it up at the nearest Post Office.

Yes, we can deliver to post office boxes in any state in Australia.

The tracking ID will be sent to you with confirmation of your order when it is has been shipped.

Yes. If there is any damage to the gift on delivery, or the package is lost, please contact us and we will arrange a replacement. 

If Bindle staff have addressed the gift incorrectly, we will arrange for the gift to be sent to the correct address immediately.

However, in the instance where you have provided the incorrect address information to Bindle, a ‘return and resend’ fee will be applied if you opt for the gift o be re-delivered.

Answer

If the gift is returned to Bindle due to being unclaimed from the post office, we will contact you to coordinate a return. A return to sender fee (as charged by Australia Post) + redelivery free will be charged.

If we have received incorrect address information or the recipient is no longer at that address, we will contact you for the correct information and the relevant ‘return and resend’ fees will apply.

No. Bindle do not deliver on weekends and public holidays, with the exception of the Christmas period where Australia Post sometimes Opt to deliver over the weekend to residential addresses.

AnswerStandard delivery Australia wide $12.95

Express Post Service $19.95

For purchases over $150 standard shipping is Free.

For bulk purchases please contact Bindle for quote and postage options.

Bindle can facilitate international deliveries and will provide a shipping quote at your request. We strongly advise against selecting gifts containing alcohol and/or food products for international delivery as these items may be subject to customs clearances at their destination. We cannot guarantee against products being confiscated and removed from the gift, or import duties and taxes being imposed upon arrival in the destination country.

Yes, we offer a 'local pickup' option at checkout. You will be sent a notification that your order is ready for collection once it is packed. Please refer to our store address on the contact page.

All Bindle purchases offer complimentary gift wrapping in our stunning signature gift-box and wrapping paper.

Yes, in most cases we are more than happy to assist. Please contact us via email info@bindle.com.auand we can provide you with advice and a quote.

Yes, absolutely. We refer to this as our Bindle NUDE service. Please refer to our corporate gifting page for more information, email us on info@bindle.com.au or via the contact page.

Yes, we absolutely can customise the product contents of your gift. We custom curate all corporate gifts to meet your set brief and requirements. Please refer to our corporate gifting page for more information, email us on info@bindle.com.au or via the contact page.